Policies/Shipping/Returns
Payment Methods
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Debit / Credit Card
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PayPal
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PayPal Credit
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Venmo
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Cash (In-Person orders, or Vendor Shows ONLY)
Production & Shipping Info
Here’s the lowdown on how things flow from my hands to your door:
Custom Orders
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Every custom piece is made to order with love (and probably a latte). My typical turnaround time is 5–10 business days, unless we’ve discussed something different ahead of time.
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Need it sooner? Just ask—I do my best to accommodate when I can!
Ready-to-Ship (RTS) Items
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All RTS non-customized orders will be ready to ship out within 2 business days after your order is processed.
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For items being picked up locally at SMPA, your order will be dropped off at the studio the Monday or Wednesday evening following completion; please note that this delivery will align with studio hours - if this day falls on a studio closure or holiday, it will be delivered the following applicable day.
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Turnaround Times & Ship Dates
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All timelines are estimates—not guarantees (except for specific holiday guarantees, when offered). I’m a real human juggling multiple businesses, chauffering a busy toddler to school, dance, pageants etc. Some weeks I’m ahead of schedule, others I might need an extra day or two. Thanks for rolling with the chaos.
Need it by a certain date?
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Please let me know! Drop the deadline in your order notes and send an email so I can do my best to make it happen.
Shipping & Local Delivery Info
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If your order is being shipped:
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After your shipping label is created, please allow up to 2 business days for USPS to scan it in and for tracking to update. You’ll get an email with your tracking number as soon as your order is on its way.
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If your order is being picked up locally:
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Please refer to your local pickup details -
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SMPA orders can be picked up at the Studio, standard deliveries will be made to the studio every Monday & Wednesday evening, in line with the studio schedule (i.e. I will not drop off on holidays or studio closure days)
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Sweetheart orders will be delivered to the annual Prelim as scheduled
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Shipped Orders: Once It’s Out of My Hands...
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As much as I wish I could hand-deliver every single order with a smile and a bow, once your package is with the Postal Service, it’s officially out of my control. I’m not responsible for delays, lost packages, or mishandling by the postal service—and I can’t offer refunds or changes once it’s been scanned in.
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If something seems off with tracking, I’m happy to help you troubleshoot, but your local post office will be your best bet for updates.
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If your item is received in a damaged state due to the Postal Service, please contact me immediately with pictures of the packaging as you received it, and the defective item and I will immediately initiate a claim with the postal service.
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Depending on the extent of damage in the images I may ask you to return the item, or dispose of it - to be discussed should this issue ever arise.
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Returns & Real Talk
I want you to love your order just as much as I loved making it!
For custom-made items: all sales are final.
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We don’t accept returns or exchanges unless there’s a legit issue on our end (like a defect or design error).
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In that case, we’ll make it right with a corrected replacement or full refund.
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Before you hit “order,” double-check all the details —names, numbers, colors, spellings, etc. We can’t fix what wasn’t wrong on the order details to begin with.
Non-custom items may be returned or exchanged within 5 days of delivery if they’re unworn, unwashed, and in new condition.
If something is off, we’re here to help—shoot me an email at chelsea@bohemegrace.com and let me know what happened, please include photos of the item and original packaging.
Defective Returns:
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Return shipping label will be provided by me
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You will receive a replacement or full refund based on our discussions
Remorseful Returns:
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Return shipping = buyer’s responsibility
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Refunds have a 10% restocking fee
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No fee if you choose to go with a store credit or direct exchange (ex. You ordered a Large, but didn't like the fit and would like another size - PLEASE ensure the item is in NEW condition.)
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